FAQs

On Friday 29th July, Moorwand Ltd sent an email to all users of the K Wearables Prepaid Mastercard programme providing a 2x month notice to closure of all accounts. Funds can be spent from the account, via a linked ring or other device, but no funds can be loaded.

Moorwand will retain these funds. So please ensure you either spend these, or request a transfer of your balance back from Moorwand

We cannot truly know given the prior communication history with K Wearables. Moorwand has provided their justification for this, but they fail to address the long-standing disputes with K Wearables (see below) that we first raised in November 2020 and as recently as May 2022.

In our opinion, it would have been appropriate for Moorwand to properly address those pre-existing concerns, so as to avoid the impression that Moorwand is taking action to avoid answering such questions and potential compensation to K Wearables.

K Wearables has had a long-standing dispute with Moorwand, which centres around 2x significant issues.

• Moorwand’s misrepresentation of services prior to migration, thus inducing K Wearables to sign under false pretences
• Moorwands failing to provide services in a timely and professional manner, resulting in significant commercial detriment to K Wearables

We have raised our concerns with Moorwand in November 2020, February 2021 and multiple times since.. Moorwand has failed to engage in a meaningful complaints process, either in providing detailed responses or engaging in 3rd party meditation.

There is a significant direct cost and time to migrate to a new issuer - typically around 6x months during which the programme is essentially on hold, along with a 6x figure sum.

GIven the migration to Moorwand, we were reluctant to commit to the time and cost again. Plus, we (perhaps naively) hoped Moorwand would provide a viable solution that allowed us to continue our programme as planned, albeit with some delays.

But the key point is that migration to another issuer requires the support of the outgoing issuer (in our case Moorwand). When the discussion of migration was raised because of Moorwand’s failure to perform to standards expected within the industry, Moorwand simply threatened K Wearables with termination of our programme and liability for the remaining contract term.

In essence, K Wearables has been bullied into remaining with a provider and paying fees, despite the service not being what was promised, nor to an expected standard.

In February 2022, there was finally an agreement to let K Wearables migrate and we subsequently signed an LOI with a new issuer and then commenced the onboarding process. Moorwand was aware of this but they have taken multiple actions since end of April which has interrupted this process.

If you have funds left on your K Wearables account, you must spend them or request they are repaid by 28th September 2022 - otherwise Moorwand will keep these.

In order to reclaim your funds, you must email Moorwand directly via operations@moorwand.com requesting the return of your balance. It can be as simple as the following - though please ensure your include your sort code and account number:

To Moorwand,

Please return the balance on my K Wearables account, number: <replace with your 9x digit reference code>

The bank to return this to is:

Name on account: <replace with the name of your account>
Sort Code: <replace with your sort code>
Account number: <replace with your account number>

If you raise this as a complaint, it must be resolved within 5x business days - or you can file a complaint with

Financial Ombudsman Service via: complaint.info@financial-ombudsman.org.uk

These links will be helpful:
https://www.fca.org.uk/consumers/how-complain
https://www.financial-ombudsman.org.uk/consumers/how-to-complain

For other issues please see K Wearables commitment

K Wearables will aim to email all customers with outstanding balances regularly to remind and encourage you to request the return of your funds from Moorwand

In our terms and conditions, K Wearables does list a £5 fee for "Account closure / redemption fee". However, we have never charged this to a customer.

Unfortunately, Moorwand is enforcing this in an attempt to secure as much of the fees as it can from users. We find this action a further insult given their prior actions against the programme in general.

When Moorwand issued the closure notice on K Wearables, it removed our ability to manage the account balances. Also, as the e-money issuer, all the client funds are actually held in an account held by Moorwand. 

During normal operations, K Wearables has a process to manage this - but as we no longer have access, all customers must contact Moorwand directly.

As previously stated, we had begun the process of moving the K Wearables Mastercard programme earlier in the year - this had been agreed with Moorwand. While that is not happening as planned, we are confident of securing a future for K Wearables and will bring you more details and dates as we’re able to.

Please keep your device - regardless of its condition, as this will be needed for any replacement or refund.

Once the programme is live (with a different issuer) K Wearables is commits to the following:

1: EXPIRED / FAILED RINGS

If your device expired, or has failed, we will replace it free of charge

2: PURCHASED / UNDELIVERED DEVICE

If you purchased a device that we have been unable to deliver, you will be offered the

1. Option for device to be delivered, or
2. Refund of your purchase

3: FUNDS TRANSFERRED, NOT CREDITED

If you had funds that were transferred but not credited, we will:

1. Transfer the funds to your K Wearables account once live, or
2. Transfer the funds back to you

K Ring (formerly known as Kerv Ring) is the world’s first Mastercard® contactless payment ring … and the first in an innovative range of next-generation wearable payment devices.

K Ring can be used to make a payment anywhere in the world that accepts standard contactless credit, debit and prepaid card payments.

K Ring uses similar technology to that which is in the contactless payment cards already in your wallet or purse, but we’ve obviously had to make an innovative leap or two to make that technology work as an attractive and comfortable wearable device.

In addition to making payments with a single gesture, K Ring also facilitates one-touch access to public transport networks.

To make a payment with your K Ring, just make a “knocking” gesture over the contactless card reader.

You will hear a beep and see a green light to signify a successful transaction. You don’t need to enter a PIN for payments made in the UK (current contactless payment limit is £30), but you may be asked to enter a PIN abroad, especially for higher-value transactions.

K Ring can be used to make a payment anywhere in the world that accepts Mastercard contactless payments. This includes stores, restaurants, bars, cafes, cinemas, taxis and some public transport networks – just look out for the contactless payments symbol below.

No. K Ring can only make a payment if it’s within 4cm of a contactless payment terminal, when your hand in is the Transmission Ready Position.

Also, transactions must be initiated by the retailer, which means that the contactless card readers are inactive until payment is specifically requested.

At the moment, we can only offer information about using K Ring on the Transport for London network, where it can be used as a replacement for a ticket or Oyster Card.

You can use K Ring to pay as you go on bus, Tube, trams, DLR, London Overground, TfL Rail, Emirates Air Line, Thames Clipper River Bus and most National Rail services in London.

You use K Ring on the TfL network in the same way in which you make a contactless payment, by “knocking” on the yellow Oyster Card reader pad. Ensure you hold the ring over the centre of the yellow pad, and wait until the reader beeps.

If you use K Ring on London’s public transport network, you’ll benefit not just from a daily cap, but also from a Monday to Sunday weekly cap, which means that it will never cost you more than a daily or weekly travelcard.  

However, it’s important to note that the cap runs Monday to Sunday, so if you were going to make many journeys in London over a seven day period that started on a day other than Monday, a weekly Oyster travelcard could be slightly cheaper... but much less convenient!

Yes: anywhere in the world that accepts Mastercard^® contactless payments - currently over 6 million locations worldwide.

If your K Ring is linked to our Virtual Prepaid Mastercard account, we use Mastercard’s foreign exchange rate, and any associated fees can be found in our Limits and Fees table.

Foreign transactions are clearly displayed on your statement, showing the value of the original transaction in the local currency, the exchange rate and the fee; for more information, please see the FAQ, "How are foreign transactions displayed on my statement?".

As we use Mastercard’s foreign exchange rates, you may notice a slight difference in amount between the point when you make the transaction and when the charge is finalised with Mastercard, which could be up to two days later; this may show on your statement as an End of Day Balance Adjustment.

If your K Ring is linked directly to your bank account (currently only available to ABN AMRO customers), then your bank account’s rates and charges will apply as usual and we will not charge any additional fees.

The transaction limit for a single contactless payment in the UK is currently £45, with a maximum allowed single transaction of (the equivalent of) £100 outside the UK.

If your K Ring is linked to our Virtual Prepaid Mastercard account, you can make up to 50 transactions per day with K Ring. On the Standard account you can spend up to £3,000 per day with your K Ring and on the Lite account, up to a total of £750 per day.

If your K Ring is linked directly to your bank account (currently only available to ABN AMRO customers), then your bank account’s contactless transaction limits will apply.

If your K Ring is linked to our Virtual Prepaid Mastercard account and you load it using a card with which you collect loyalty points or receive cashback, you may still receive these, as a load will be categorised as a payment to K Wearables Ltd.

This is dependant on your particular card issuer and we recommend checking with them.

If your K Ring is linked directly to your bank account (currently only available to ABN AMRO customers), then you will continue to collect points or rewards as determined by your bank account’s terms and conditions.

As K Ring uses the same technology as a contactless debit card, transactions made your ring are just as secure as a traditional contactless card payment. Furthermore, to make a payment with K Ring, it must be within very close proximity to a contactless reader and your hand must be in the Transmission Ready position to avoid any unintended transfer of data or funds.

Contactless transactions with K Ring over the Mastercard network are just as secure as using Chip & PIN. Your transactional data is always encrypted and because K Ring never leaves your finger, the risk of cloning or theft is significantly reduced.

If your K Ring is linked to a K Wearables Virtual Prepaid Mastercard account, you are protected by the stringent rules of the FCA; K Ring also provides you with all the tools you need to add further layers of security to your transactions, such as:

• The ability to switch your ring on and off, anytime, anywhere
• Constant background transactional risk assessments
• Balance notifications

K Ring contains no battery and therefore never needs charging. K Ring draws its power from the card reader during a contactless payment via electromagnetic induction.

K Ring contains all the technology required to directly connect with the Mastercard payment network, so it doesn’t need to be paired with a smartphone to make a payment; it just works all by itself.

Yes! The inner band of K Ring is made from a hard inert resin which seals the electronics and renders it completely waterproof.

K Ring’s outer shell is made from zirconia ceramic (ZrO2), which is extremely hard and scratch resistant.

It is significantly harder and more scratch resistant than traditional metal jewellery – even that made of titanium. However, K Ring can still be damaged if dropped on a hard surface, or if a significant force is applied to it.

The table below provides context for K Ring’s scratch-resistance by showing where other common jewellery substances sit alongside zirconia ceramic on the Mohs scale of hardness:

Note: K Ring can easily be scratched by diamond rings or diamond-coated nail files / emery boards, so they must be kept separate at all times. We recommend that you do not wear a K Ring during nail care.

K Ring’s inner band is made from an inert resin that has been specifically created with health and safety in mind, so it’s very unlikely that your K Ring will irritate your skin during normal usage.

If you do experience any discomfort or irritation, please let us know immediately by emailing support@mykring.com

Yes, your K Ring will expire – much like a credit or debit card – 4 years after the date of issue.

We will alert you 30 days before your K Ring expires to give you plenty of opportunity to order a replacement.

If you no longer want your K Ring, or if it has expired, we ask that you return it to us (free of charge), rather than disposing of it as part of your household waste. We don’t want our products to contribute towards landfill, and the combination of materials means that it will be hard for you to recycle your K Ring yourself – so we’ll do it!

Contact support@mykring.com when you’re ready to dispose of your K Ring and we’ll take it from there.

K Ring is made in the UK by K Wearables Ltd.

The K Wearables Prepaid Mastercard programme is operated by K Wearables Ltd, Orion House, Bessemer Road, Welwyn Garden City, AL7 1HH. Company number 10093360; VAT registration number 258044208.

The K Wearables Prepaid Mastercard card is issued by Moorwand Limited pursuant to a licence by Mastercard International. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Moorwand Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900709) for the issuing of electronic money and payment instruments.

Yes, via our e-money issuer, Moorwand Limited, the company which issues the K Wearables Prepaid Mastercard. Moorwand Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900709) for the issuing of electronic money and payment instruments.

We aim to rapidly resolve your complaint to your satisfaction so, in the first instance, please email us at complaints@myKring.com.

If you feel that we have not resolved your complaint to your satisfaction, you can ask for a review from the Financial Ombudsman Service (FOS), an independent and government-backed service designed to help complainants who find themselves in a dispute with a financial organisation. After reviewing your complaint, the FOS will make an adjudication on our response.

You can write to the FOS at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Or email them: complaint.info@financial-ombudsman.org.uk

Or call them: 0800 023 4567

Our Complaints Handling Procedure can be downloaded here.

For more information about the Financial Ombudsman Service, view an online version of their consumer leaflet or email us at complaints@myKring.com to request a copy by post.

Send us a message by selecting Help at the bottom of the screen

Or email us at: support@mykring.com

Write to us at:

K Wearables
Orion House
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HH
UK

If your K Ring is lost or stolen, then call us immediately on 0844 502 0450.

The K Wearables Prepaid Mastercard programme is issued by Moorwand Ltd under license from Mastercard.

Mastercard has formally issued a contactless vendor product letter of approval for the K Ring contactless payment ring, as an M/Chip Advance Payment and Data Storage device.

If you you’ve lost your K Ring but think you might find it again, log into your account at mykring.com, go to Devices and simply switch it off. This means your ring cannot be used to make a transaction. If you find it again, switch it on again in the same way.

If your K Ring is stolen, or if you don’t think you’re likely to find it again, call our Lost and Stolen hotline right away and we will permanently block your ring. Please note that this is irreversible, and that you will then have to buy a new K Ring, even if you eventually retrieve the one you’ve lost. Once your ring has been reported lost or stolen, you will not be liable for any fraudulent transactions made by a third party.

Lost and Stolen hotline: 0844 502 0450

With our Refer a Friend Scheme, K Ring customers can earn £15 each time a friend or family member purchases a K Ring using their unique Referral Code. The purchaser will also receive a 15% discount when using the Referral Code at https://myKring.com/store

If you haven’t received your Referral Code, please ask us for it by emailing support@myKring.com

How to refer a friend

1. Share your unique Referral Code (and don't forget to mention it saves them 15%!)
2. Direct your friend to myKring.com/store to select their K Ring
3. Tell them to enter your unique Referral Code into the "Discount Code" box at the checkout

That's it! Each month we'll collate all sales linked to your unique Referral Code and credit your K Account (the following month) with the total earned. There's no limit to the number of times your unique Referral Code can be used, so don't be shy with it!

K Ring Refer a Friend Scheme Terms and Conditions

The K Ring Refer a Friend Scheme is a trial, and may be adapted, altered or terminated, but we'll give you 60 days' notice first, detailing any changes to either the sharing mechanic or to these terms and conditions.

1. Each valid sale linked to your unique Referral Code will earn a £15 credit to your K Account
2. Your unique Referral Code provides a 15% discount on a K Ring or Gift Card purchased in the K Store
3. Your unique Referral Code can only be used by purchasers residing within the EEA
4. We will collate sales figures and credit your K Account once every month
5. To give us sufficient time to validate sales, credits will be applied in the next calendar month
6. Only valid sales will be rewarded; invalid sales or those deemed to be abusing the nature and intent of this scheme will not be credited
7. Your unique Referral Code can be used an unlimited number of times
8. Your unique Referral Code can be shared by any method
9. Your unique Referral Code is set to expire 6 months after receipt (but we may extend its expiry date)

A number of countries have increased their contactless payment limit as a direct response to the coronavirus outbreak. Contactless payments are considered to be safer than touching PIN pads or handling cash.

Some shops, given the strain they're currently under, may take longer than others to implement the necessary changes to their systems, but K Ring customers will be able to start making contactless payments up to £45 from 0500hrs (UK time) Thursday, April 2nd, 2020.

So far, 29 countries have elected to increase their national contactless payment limits at least temporarily; view the full list, showing their new limits.

You can rename the device in your account through the Devices section. Simply login, click on Devices, and then click Edit details of the device you wish to rename. 

The new name will reflect in the devices section and on your statement. 

For more details, please see our guide “How to edit your device name”

Your K Wearables Virtual Prepaid Mastercard funds the K Ring and the K Wearables Prepaid Mastercard, with each device drawing from the same pool of funds. You can connect multiple K Wearables devices to the same K Wearables Virtual Prepaid Mastercard.

The K Wearables Virtual Prepaid Mastercard is for use ONLY with contactless transactions via your K Ring.

The K Wearables Virtual Mastercard is a 16-digit long card number, an expiry date and a 3-digit security code, which is all you need to make a transaction online or over the phone. You can find your K Wearables Virtual Mastercard details in the “Devices” section when logged in to your K Account.

As with any payment card, you should keep the details of your K Wearables Virtual Prepaid Mastercard secure.

Funds, transactions and all K Wearables Virtual Prepaid Mastercard activity will always be displayed in your native currency by default.

You will need to apply online for your virtual Mastercard, providing personal information including your name, home address and date of birth. We use this data to automatically verify your identity and address. In the event that we cannot automatically verify your identity and/or residency status, we will request proof from you and ask you to provide us with a photograph / scan of identity documents and/or a current utility bill which shows your address.

Please note that we can only accept documents containing the Latin alphabet.

The virtual Mastercard is a prepaid product, so we do not need to undertake a credit check when you register.

Customers must meet age, residency and identification checks when applying for the K Wearables Prepaid Mastercard account to which K Ring is linked.

Customers must be 18 or over to register for the K Wearables Virtual Prepaid Mastercard.

You don’t have to be over 18 to buy a K Ring, but will need a valid debit or credit card, or PayPal account, to purchase it.

You’ll need to activate your K Ring before you can use it to make a payment. Until your ring is activated, it is not associated with your K Account and is completely inert.

Warning: once you activate your ring this cannot be reversed.

To activate your ring you must first register for a K Wearables Virtual Prepaid Mastercard which can be completed in a matter of minutes by registering at mykring.com.

You may then link your K Ring to your K Wearables Virtual Prepaid Mastercard by logging in to mykring.com and selecting Link Device from the Welcome Screen.

You will be asked to provide a Visual ID – this is the 9-digit code found in your ring's box.

Once your Visual ID has been entered, your ring is activated and you can add funds to your account.

Your K Ring draws funds from your K Wearables virtual prepaid Mastercard account which can be loaded from a debit/credit card (Visa or Mastercard), instant Direct Bank Transfer (via Open Banking) or by Manual Bank Transfer instigated from your bank account.

• Find out how to load via debit/credit card
• Find out how to load via Direct Bank Transfer
• Find out how to load via Manual Bank Transfer
• Compare load fees and limits

Open Banking is the practice of securely sharing financial information electronically – and only with the customer’s explicit approval. Application programming interfaces (APIs) allow third-party providers (TPPs) secure access to financial information, providing customers with new and innovative ways to manage their money.

Nuapay is our regulated Open Banking partner, providing an efficient interface between your K Wearables prepaid Mastercard account and your bank account, allowing free, easy and immediate loads via online bank transfer. Nuapay supports secure direct connections to over 98% of UK banks, so it’s highly likely yours is on the list below:

AIB

Bank of Ireland (UK)

Bank of Scotland

Barclays (corporate)

Barclays (personal)

Clydesdale Bank

Danske Bank

First Direct

Halifax

HSBC

HSBC Business

Lloyds (corporate)

Lloyds (personal)

M&S Bank

Monzo

Nationwide

Natwest

RBS

Revolut

Santander

Tesco Bank

Transferwise

TSB

Ulster Bank (UK)

Yorkshire Bank

Before you can load more than £50 to your K Wearables prepaid Mastercard account from a debit or credit card, you will need to validate it. The validation process helps to ensure that your card belongs to you and is not being used fraudulently by a third party.

The validation process transfers funds from your payment card into your K Wearables prepaid Mastercard account. This payment will have a 6-character reference code logged against it in your bank statement, which you will need to be able to access further along in the validation process. Please note that there can be a delay of up to 48 hours before this reference code is visible on your statement, after which you will be able to complete the validation process.

For full instructions, please see our guide, How to validate your payment card.

Yes, it does! Auto top-up means you never have to worry about your account running low on funds, and your K Ring not being accepted in-store. If your funds fall below a pre-set threshold, Auto top-up will automatically add funds of a specified amount to your Virtual Prepaid Mastercard account.

See how to use Auto top-up.

There are no fees for UK purchases with your K Ring, but we do charge a non-domestic transaction fee for purchases made abroad.

You can load your K Wearables Virtual Mastercard with funds via bank transfer or a debit card without incurring fees.

Please see the detailed view of our Limits and Fees for using the K Wearables Prepaid Mastercard programme.

There are no fees for UK purchases with your K Ring, but we do charge a non-domestic transaction fee for purchases made abroad.

The example below shows how non-UK transaction details will appear on your statement:

Original transaction: ฿1263.00 Rate: 1:41.49 Fee: £0.91

• Original Transaction: the value of the transaction in the local currency.
• Rate: the exchange rate used to convert the transaction from the local currency to the currency of your Virtual Prepaid Mastercard. We use Mastercard's foreign exchange rate for our conversions plus a 3% Currency Conversion Fee (Bank Fee).
• Fee: the value of the fee charged, which is derived from the exchange rate.

 Find out more about our Limits and Fees. 

The End of Day Balance Adjustment is an amount either deducted from or added to the balance of your Virtual Prepaid Mastercard (which stores the funds accessed by your K Wearables payment devices) to cover scenarios such as offline transactions (for example, a journey made on the TfL network) which are not always deducted from your balance in real time, and are therefore reconciled at the end of the day. This can also apply when a foreign exchange transaction is authorised, as it is deducted from your virtual Mastercard using the exchange rate at that moment (which may be different at the time of settlement) so is therefore reconciled via an End of Day Balance Adjustment.

There are currently two types of Virtual Prepaid Mastercard account, Lite and Standard, which have different limits and fees.

To see which account you have, first log in and go to “Account”.

At the top of the screen, click the arrow button next to your available balance to reveal more information about your account.

You will be sent an SMS alert to the mobile registered to your account, alerting you to the balance on your virtual Mastercard, when funds are loaded manually, or via Auto Top-up (if enabled) to your virtual Mastercard. By default these are switched on and you will receive them automatically, but you can change these settings in your account settings.

For more information, please see “How to set SMS balance and load alerts”

To help secure your account, we now ask you to verify your identity using a second method when logging in to our website. We will send an access code to either the mobile phone number or email address registered on your account. You should receive this code immediately but please note that speed of delivery can be impacted by third parties, such as your email provider or mobile network operator.

If you select “Remember me on this device” you will not be prompted for a new access code for 90 days. For your security, please only select this option if your device is private and not shared with anyone.

The access code is valid for 15 minutes from the time you request it. If the code expires, you can simply request another one.

Your account will be locked if you have entered an incorrect access code too many times. Please contact us via the green Help button to unlock your account.

SCA is designed to reduce the risk of someone pretending to be you to steal your money, and applies to:

1. Contactless payments
   With SCA, we must authenticate your identity when either:
   1. You make a series of consecutive transactions up to a value of £135 / €150, or
   2. You make 5 consecutive transactions – of any value

   When either of these two conditions is met you simply need to log in to your account to complete your authentication.

   Find out more about authentication and how it affects your use of K Ring.

2. Account login

   To help secure your account, we now ask you to verify your identity using a second method when logging in to our website. We will send an access code to either the mobile phone number or email address registered on your account. You should receive this code immediately but please note that speed of delivery can be impacted by third parties, such as your email provider or mobile network operator.

   If you select “Remember me on this device” you will not be prompted for a new access code for 90 days. For your security, please only select this option if your device is private and not shared with anyone.

3. Topping up your account with a card

   You are now required to validate your payment card before being able to use it to load more than £50 or switch on Auto top-up. The validation process helps to ensure that your card belongs to you and is not being used fraudulently by a third party.

   Find out how to validate your payment card.

If you’ve lost your K Ring – or you think it’s been stolen – please block it immediately (DO NOT remove the wearable from your ABN AMRO account!). You can always unblock it later if you find it again.

For instructions on how to block your wearable device, please visit: https://www.abnamro.nl/nl/prive/betalen/wearables/beheren.html

Watch a video explaining how to register and activate your wearable device: https://www.abnamro.nl/nl/prive/betalen/wearables/beheren.html

See how to find your personal card number here: https://www.abnamro.nl/wearable

If you cannot find your personal card number please contact ABN AMRO.

First, log into https://mykring.com (with the email address used when purchasing your K Ring).

If you don’t know your password, please click “Having trouble logging in?” (just below the LOG IN button) to reset it.

Next, on the Welcome screen, click “My Orders” and follow the on-screen instructions to add your ABN AMRO card details.

Watch how to make a payment with K Ring:

Please note: if you have recently received a new bank card from ABN AMRO, please contact them directly if you are having problems making a payment with K Ring.

If you’re still experiencing problems after watching the video, please send us a message using the green Help button at the bottom right of the screen.

If your K Ring stops working please contact us for a possible return. Please send us a message using the green Help button at the bottom right of the screen.

For instructions on how to block/unblock a wearable device, please visit: https://www.abnamro.nl/nl/prive/betalen/wearables/beheren.html

For instructions on how to cancel your wearable device, please visit: https://www.abnamro.nl/nl/prive/betalen/wearables/beheren.html

To buy a K Ring, ABN AMRO customers should visit www.mykring.com/en/bank/abn-amro

Due to the high level of demand we’re currently experiencing, our shipping estimate for products that are in stock is 10 working days from the date of order. For the majority of products showing as “not in stock” on our website, they should be available within the next 28 days.

K Ring is handmade in the UK in batches based on exterior colour, interior colour and ring size, and due to the high level of demand we’re experiencing at the moment, some editions may be showing as “out of stock” on our website. We’re working our hardest to increase production to meet demand, and we estimate that out-of-stock products will be available to purchase within the next 28 days, so please check again soon.

Please click the green Help button at the bottom right of the screen to send us a message, including your name, order number and a description of the issue you’re experiencing. We will then respond with further instructions.

Please see the FAQs for answers to other questions you may have. If you can’t find the answer to your question there, please visit www.myKring.com and click the green Help button at the bottom right of the screen to send us a message.

If you’ve lost your K Ring – or you think it’s been stolen – please block it immediately (DO NOT remove the wearable from your KBC, CBC account!). You can always unblock it later if you find it again.

For instructions on how to block your wearable device, please visit:

You need to activate your K Ring before you can use it to make payments. You can activate it by following the instructions in the booklet you received with the device.

There are two ways to activate:

• Activate your K Ring using KBC, KBC Brussels, CBC Mobile
  • Log in to KBC Mobile
  • Tap PAY
  • Tap Payment method
  • Select your wearable and enter your activation code
  • Tap Activate your wearable
• Scan the QR code using your phone
  • Use your phone’s camera (iPhone) or an app to scan the QR code
  • KBC, KBC Brussels, CBC Mobile will then open
  • Tap Activate your wearable

Need help activating the device?

First, log into https://mykring.com (with the email address used when purchasing your K Ring).

If you don’t know your password, please click “Having trouble logging in?” (just below the LOG IN button) to reset it.

Next, on the Welcome screen, click My Orders and follow the on-screen instructions to add your card details.

• KBC, KBC Brussels, CBC: link your debit card
• KBC Ireland: link your credit or debit card

Watch how to make a payment with K Ring:

Please note: if you have recently received a new debit card from KBC, KBC Brussels or CBC, please contact them directly if you are having problems making a payment with K Ring.

If you’re still experiencing problems after watching the video, please send us a message using the green Help button at the bottom right of the screen.

If your K Ring stops working please contact us for a possible return. Please send us a message using the green Help button at the bottom right of the screen.

For instructions on how to block/unblock a wearable device, please visit:

For instructions on how to cancel your wearable device, please visit:

To buy a K Ring, customers of KBC, KBC Brussels and CBC should visit www.mykring.com/kbc

Due to the high level of demand we’re currently experiencing, our shipping estimate for products that are in stock is 10 working days from the date of order. For the majority of products showing as “not in stock” on our website, they should be available within the next 28 days.

K Ring is handmade in the UK in batches based on exterior colour, interior colour and ring size, and due to the high level of demand we’re experiencing at the moment, some editions may be showing as “out of stock” on our website. We’re working our hardest to increase production to meet demand, and we estimate that out-of-stock products will be available to purchase within the next 28 days, so please check again soon.

Please click the green Help button at the bottom right of the screen to send us a message, including your name, order number and a description of the issue you’re experiencing. We will then respond with further instructions.

If you can’t find the answer to your question there, please click the green Help button at the bottom right of this screen to send us a message.

The K Ring is currently available in the UK, but over the coming months we will be making it available across Europe and then to other countries around the world.

You don’t have to be over 18 to buy a K Ring, but will need a valid debit or credit card, or PayPal account, to purchase it.

You will need to be 18 or over to register for the K Wearables Virtual Prepaid Mastercard, to which the ring can be linked.

We always recommend getting your finger measured professionally by a jeweller. However, if that’s not an option for you, please see our guide to ring sizing.

We also offer ring sizers in the K Store for taking your own measurement – but this will never be as accurate as a professional jeweller’s!

K Ring’s ceramic outer shell comes in black or white, and you can choose from 7 inner band colours: Ocean blue, Sun orange, Fire red, Leaf green, Candy pink, Jet black and Moon white.

You can see all the K Ring colour options in the K Store.

Yes, you can attach up to 3 rings to your K Wearables Virtual Prepaid Mastercard, and they will all be sharing the funds... ideal if you want your ring to match your outfit!

You can turn off a ring that you are not using on the "Devices" page.

Yes, you can. The K Ring isn’t linked to a specific account until it’s activated, and it can be delivered to any UK address, so it’s perfect to send as a gift.

However, we recommend that rather than giving someone a K Ring, you instead give them a Gift Card; this way, the lucky recipient can choose their preferred edition and measure their own finger so they’re sure the size will be right. Gift Cards are available in the K Store, and come with a free ring sizer.

Please see our guide to ring sizing

Warning: once a K Ring has been activated and linked to an account, it CANNOT be reassigned to someone else!

Yes, you can. Please see our Purchase Policies page for more information.

Yes, you can. Please see our Purchase Policies page for more information.

Yes, you can. Please see our Purchase Policies page for more information.

Please email us at support@mykring.com with your order number and we’ll investigate.

When you make a purchase from our online store, your statement will show either:

Credit / Debit cards: 
K WEARABLES SHOP + 0844 502 0450

PAYPAL:
Payment to K Wearables Ltd

We’ve changed our name because we reached the end of a trademark dispute with an undisclosed company with a “similar” name, the result of which meant we couldn’t complete the process of registering Kerv as a trademark.

The name change will have no impact on our service in any way, and you will be able to use Kerv Ring as usual, anywhere in the world that accepts Mastercard^® contactless payments.

K Ring displays a new logo, but that's it – all its other unique design features and specifications are the same.

Unfortunately, no. Your Kerv Ring is identical to the K Ring – apart from the logo – and will still be welcomed anywhere that accepts Mastercard® contactless payments.

Funds loaded onto your Kerv Virtual Prepaid Mastercard^® will still be available to spend with your Kerv Ring, and with the forthcoming rings displaying the new logo.

If you used to load funds onto your Kerv prepaid Mastercard by bank transfer, then you can continue to use the same details to load your K Wearables prepaid Mastercard.

Login to your account and visit the Load Methods section for bank transfer details

If you used to load funds onto your Kerv prepaid Mastercard by debit or credit card, then you can continue to do so with your your K Wearables prepaid Mastercard. Any cards you previously stored will be available in the Manage Cards section – just log in to your account and click Manage Cards

If you used the Auto top-up feature with your Kerv prepaid Mastercard then your previous settings will still be set up for your K Wearables prepaid Mastercard. If you wish to review or make changes, then simply log into your account and select Auto top-up

Impact on the customer experience will be minimal; the main differences are that there is a different email address for contacting support, and a different website address to log into your account, so you may need to update your bookmarks or saved contacts.

If you have any questions about our name change, please get in touch with us at support@mykring.com