We currently accept loads from Mastercard® and Visa credit and debit  cards. There are no fees for loading via debit card (please see our Limits and Fees for our credit card fee), and the funds are immediately available to use with your K Ring.

  1. Log in to your K Account
  2. Click on "Account balance" on the Welcome screen
  3. Select the "Load" tab 
  4. Enter the amount you wish to load and clickload
  5. Add details of a new credit or debit card (or use a previously stored card)
  6. Click Pay now

If your card payment is successful, the funds will be immediately available to spend with your K Ring.

You will see the updated balance on screen.

If you'd prefer to load via bank transfer, simply log in to your account and select Load Methods to view the details for loading via bank transfer.

Having difficulties?

  • Are you using a valid Visa or Mastercard?
  • Ensure you have not exceeded the number of permitted loads per day (see our Limits and Fees for more information)
  • Ensure you have not exceeded the maximum load value
  • Ensure you have not exceeded the maximum balance allowed on your Virtual Prepaid Mastercard accountK Account (see our Limits and Fees for more information)

If you need more help, please use the green Help button at the bottom of the screen to get in touch.