There are three SMS alerts which you can switch on and off; when you sign up for your K Account, they will all be set to ON by default.
How to view your alert settings
- Log in to your K Account
- Open the main menu and select Settings
- View Your Contact Details
Balance Alert
Sent weekly at 7am, this alert displays the balance of your account at the time of sending
Load Alert
Sent when funds are manually added to your account (via debit / credit card, when a bank transfer is applied or when an adjustment is made by Customer Services
Auto Top-up Alert
Sent when funds are added to your account via the Auto Top-up feature (if you have it enabled on your account)
How to update your alert options
- From the settings screen, click
- Use the
switches to set your preferences -
Click to apply your changes
Having difficulties?
If you need more help, please use the green Help button at the bottom of the screen to get in touch.