Using K Ring

Lost or stolen

If your wearable is lost or stolen, act without delay and remove it from KBC Mobile.

If your debit card is lost or stolen, be sure to block it immediately in KBC Mobile. Alternatively, you can have your card blocked by calling Card Stop on + 32 70 344 344.

Important: as soon as your debit card has been blocked, you will no longer be able to pay using your card and any linked wearables.

You can also disable your wearable's payment function in KBC Mobile if, for instance you’re not planning on using it for a while or you’ve lost your wearable device and think you might find it again.

Activating your K Ring

You need to activate your K Ring before you can use it to make payments. You can activate it by following the instructions in the booklet you received with the device.

There are two ways to activate:

  • Activate your K Ring using KBC, KBC Brussels, CBC Mobile
    • Log in to KBC Mobile
    • Tap PAY
    • Tap Payment method
    • Select your wearable and enter your activation code
    • Tap Activate your wearable
  • Scan the QR code using your phone
    • Use your phone’s camera (iPhone) or an app to scan the QR code
    • KBC, KBC Brussels, CBC Mobile will then open
    • Tap Activate your wearable

If you need help activating the device, please contact your bank using the details below

KBC

Go to the FAQs:
kbc.be

If you still need help,
call one of our experts:
016 43 25 07

KBC Brussels

Go to the FAQs:
kbcbrussels.be

If you still need help,
call one of our experts:
02 303 31 73

CBC

Go to the FAQs:
cbc.be

If you still need help,
call one of our experts:
0800 62 460

Linking K Ring to your KBC, KBC Brussels, CBC issued debit card

First, log into https://mykring.com (with the email address used when purchasing your K Ring).

If you don’t know your password, please click “Having trouble logging in?” (just below the LOG IN button) to reset it.

Next, on the Welcome screen, click My Orders and follow the on-screen instructions to add your debit card details.

Problems making a payment with K Ring

Watch how to make a payment with K Ring:

Please note: if you have recently received a new debit card from KBC, KBC Brussels or CBC, please contact them directly if you are having problems making a payment with K Ring.

If you’re still experiencing problems after watching the video, please send us a message using the green Help button at the bottom right of the screen.

If your K Ring stops working.

If your K Ring stops working please contact us for a possible return. Please send us a message using the green Help button at the bottom right of the screen.

Block/unblock your K Ring

For instructions on how to block/unblock a wearable device, please visit:

Cancelling the service

For instructions on how to cancel your wearable device, please visit:

Availability, ordering and delivery

How do I buy a K Ring?

To buy a K Ring, customers of KBC, KBC Brussels and CBC should visit www.mykring.com/kbc

When will I receive my K Ring?

Due to the high level of demand we’re currently experiencing, our shipping estimate for products that are in stock is 10 working days from the date of order. For the majority of products showing as “not in stock” on our website, they should be available within the next 28 days.

When will my size/colour be available?

K Ring is handmade in the UK in batches based on exterior colour, interior colour and ring size, and due to the high level of demand we’re experiencing at the moment, some editions may be showing as “out of stock” on our website. We’re working our hardest to increase production to meet demand, and we estimate that out-of-stock products will be available to purchase within the next 28 days, so please check again soon.

How do I return my K Ring or request a refund?

Please click the green Help button at the bottom right of the screen to send us a message, including your name, order number and a description of the issue you’re experiencing. We will then respond with further instructions.

Any other questions?

Please see the FAQs for answers to other questions you may have. If you can’t find the answer to your question there, please click the green Help button at the bottom right of this screen to send us a message.

Wearables guides