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We always try to take on board customer feedback, and today we’re pleased to announce that our latest update to SMS alerts is a direct result of that.

We’ve always sent an alert to your mobile with an update on your balance, and also when your K Wearables prepaid Mastercard is loaded with funds. However, we’ve received feedback that you’d like more control over these alerts – which you now have – with new functionality that allows you to switch alerts on and off within your account settings.

There are three types of alert:

  1. Balance Alert, which displays your account’s current balance
  2. Load Alert, which is sent when funds are manually added to your account via debit / credit card, when a bank transfer is applied to your account or when an adjustment is made by Customer Services
  3. Auto Top-up Alert, which is sent when funds are added to your account via the Auto Top-up function – if you have it enabled on your account

By default, when you register for an account with K Wearables, you will receive all three alerts but you can now switch them off within your Settings. For more information, please see “How to set SMS balance and load alerts

We hope you enjoy the new flexibility of your alerts; if you have any comments or feedback, please do get in touch.


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10 Dec 2019