We hope you and your loved ones are well.

These are certainly unprecedented times, so we would like to try and provide some reassurance in relation to the continued operation of your account and making contactless payments with your K Ring.

The payments infrastructure that sits behind your K Ring account is cloud-based, and both K Wearables and our partners all operate using services provided by robust data centres in various locations around the globe.

All our partners have established protocols around remote working to ensure that we have 24/7 access to them as normal. Furthermore, our own team at K Wearables utilises cloud-based solutions across the business; originally designed to enable a flexible working environment, these solutions are now invaluable, with the majority of us working from home to safely maintain business continuity.

With closures to bars and cafes and a reduction in commuting, there are significantly fewer opportunities to make purchases with your K Ring. However, when you do use your K Ring, we’d like to reiterate the need for cleanliness.

Your K Ring will not be damaged by soap, water or alcohol-based hand sanitiser, so please continue to wash your hands as often as possible – especially after having been in a public space – and use sanitiser gel as much as necessary throughout the day.

We recommend removing your K Ring while you wash your hands, ensuring you clean the inner band as thoroughly as the exterior. Please strictly follow the NHS handwashing guidelines.

Much as we would normally be encouraging you to use your K Ring for contactless payments as much as possible, right now we’d prefer you stayed at home, stayed safe and helped reduce the spread of coronavirus by following the government’s advice.

We’re doing everything we can to keep our workplace safe and (until we’re told not to) will be dispatching K Rings as usual, but please be aware that Royal Mail is under a lot of pressure at the moment which may delay your delivery.

Stay well, stay home and stay safe, and please do not hesitate to contact us if you have any queries.

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23 Mar 2020