Introducing Auto top-up
We’re pleased to announce the launch of our Auto top-up feature - which means you’ll never have to worry about running out of funds on your Kerv Ring.
If your funds fall below a preset threshold, Auto top-up will automatically add funds of a specified amount to your Kerv Account.
Accessible from the main menu when logged in to your Kerv Account, you can set the Auto top-up “trigger” threshold from anywhere between £30 and £200 using a simple slider - or you can type in the amount yourself.
A second slider lets you select how much you want to automatically load - any amount between £30 and £250.
You can also select which payment card you want to draw your funds from, or add a new one if required.
You can switch Auto top-up on and off and change your preferences at any time.
Once you’ve set your preferences, Auto top-up gives you full control of your Kerv Account without having to log in, which means you’ll always be able to use your Kerv Ring at any one of the 6m+ retail locations around the world that accepts contactless payments.
Please note that Auto top-up takes place at 06:00 GMT each day, not at the precise time your funds fall below your trigger threshold.
Find out how to set up your Auto top-up preferences
Log in to your Kerv Account now to switch on and set up Auto top-up.
We hope you find this new functionality helpful – any comments, please do let us know.
Resolved: Loading with cards issued by Natwest, RBS and Ulster Bank
We have noted that customers trying to load their Kerv account using a card issued by Natwest Bank, RBS or Ulster Bank have experienced difficulties. This was a result of an issue between the third party that manages the card processing for Kerv and the banks mentioned.
We’re pleased to announce that this issue has now been rectified and customers using those cards may now use them for loading manually or with the new auto top-up functionality.